Frequently asked questions
Centrally located hotel
The Lamp Hotel is located in the middle of Norrkoping's city center with all the amenities it brings. Our main street, Drottninggatan, is heavily trafficked by pedestrians and offers a large selection of restaurants. Norrkoping's charming tram also runs here. Some of our hotel rooms face Drottninggatan. We hope you like this pulse! In The Lamp Restaurant offer good drinks and a nice atmosphere, which can cause noise in some hotel rooms.
Can I pay with cash?
We do not accept cash as payment at The Lamp Hotel, Spa, Bar and Restaurant !
When visiting us you can pay by credit and debit card, and also via swish.
What time can I check in?
Check-in at the hotel takes place no earlier than 15.00. You can of course check in later, but please note that the reception closes at 22.00. If you arrive before 15.00, please leave your bags in our luggage room.
When do I have to check out?
You can keep your room until 11.00.
How do I proceed if I arrive late?
We always appreciate to know in advance what time you are expected to check in, especially if you are expected to arrive after reception opening hours. Arrivals after 22.00 must always be notified in advance to the reception to guarantee your room for the evening and to get codes for self-check in. We are entitled to cancel rooms where you have not contacted the reception before 21.00.
Where can I park my car?
In the building opposite the hotel there is a parking garage. A 24-hour ticket to the garage costs 195 SEK . You can buy this at the hotel reception.
Can I visit your spa as a hotel guest?
In The Lamp Spa we have a large pool, a smaller hot pool, a sauna, a steamer and an ice room. We also have a fantastic spa lounge where you can enjoy the environment and order something good to drink. For hotel guests, it costs SEK 695 per person to visit our spa. The price include four hour entrance to the relaxing area and a spa ritual with skincare products from BABOR. Entrance to the spa can only be purchased on arrival at the hotel if there is room in the spa.
We warmly recommend our hotel and spa packages to be guaranteed place.
Can our children visit The Lamp Spa?
In our spa we have an age limit of 16 years. This applies whether the child visit our spa with or without an adult.
I have children with me. Extra bed or baby cot?
0-2 years, baby cot - 150 SEK/night
From 2 years, extra bed - 595 SEK/night including breakfast buffet
Children up to 6 years old are allowed to sleep in parents bed, 300 SEK /night including breakfast buffet.
Please contact the reception if you want to add an extra bed or cot.
Add on:s pays at the hotel.
I don't stay at the hotel but I would love to come and have breakfast. Is that possible?
Of course, as an external guest you can visit us and eat from our popular breakfast buffet.
We wish you to pre-book a table for our breakfast buffet to be guaranteed place. Bookings are made via our website or the reception by email email@example.com or by phone 011-12 20 10.
What happen if I need to cancel my room?
Cancellations must be made no later than 6pm on the day before arrival to avoid debiting for the first night.
If you have a reservation with hotel and spa package, then cancellation must be made no later than 6pm two days before arrival to avoid charging for the first night.
Note! For group bookings, other cancellation policies apply!
Can I book a table in your restaurant?
If you wish to eat in our restaurant during your stay, you need to pre-book a table to be guaranteed place. Bookings are made via our website or via the restaurant by email firstname.lastname@example.org or by phone 011-12 20 10.
Can I bring my dog to The Lamp?
We have several dog allowed rooms! Please contact the reception when booking so we will refer you to the correct room type. For dogs in the room we charge a fee of SEK 350 per stay .The price applies to up to 2 dogs. The dog is not allowed in the lobby, restaurant or in our spa area! In the summer, dogs are welcome to our outdoor restaurant.
Do you allow smoking in the rooms?
The Lamp Hotel is a non-smoking hotel. This includes all the rooms and our courtyard FIVE.
All our rooms and public areas are fitted with smoke detectors and fire alarms to make your stay with us both safe and pleasant.
Guests who smoke in their room will be billed for the cost of sanitizing the room (4500 SEK) and for the fire brigade´s callout in response to the alarm (10 000 SEK).
Do you have Wi-Fi on The Lamp?
We offer free Wi-Fi throughout our facility.
Can I buy gift cards with you?
Yes, we sell gift cards. Our gift certificates are valid throughout The Lamp - both hotel, spa and restaurant.
We do not provide open purchase or exchange right on our gift cards.