What personal data do we save?
When booking a hotel room, spa visit or table in the restaurant with us at The Lamp, you must provide your personal information. Even when you book online through a booking channel, you need to enter your information, which we use at The Lamp to make your visit better. We save data for identification as well as to be able to contact you. We ask for your social security number, first and last name, your phone number, your email address and your home address.
If you enter special notes when booking, we will also save this in your booking. This includes allergies and special requests.
During your stay, you will need to register your debit card as a guarantee with us.
For foreign guests we may take a passport copy. All guests who are not Swedish citizens need to fill in a registration card. This is done in accordance with the Immigration Regulation and the Schengen Agreement within the EU.
What is the purpose of saving personal data?
We save your personal information primarily to process your bookings and orders, as well as to contact you.
Your personal information is also stored for the purpose of analyzing and process statistics and customer reviews. We may also market our services and products by mailing to our guests.
To make it easier both for you and for our work at the hotel, your details will be saved for future bookings with us.
You can of course, at any time, request that The Lamp does not save your personal information after your stay. If you wish to keep your personal information for future bookings, but decline to be contacted for marketing purposes, we will remove your contact information in all future mailings.
How long do we save personal data?
We do not keep personal data for a longer period than is necessary. We are very careful about this and we constantly review our routines and update our customer register.
Your personal information will be saved for 3 years from your last booking.
The debit card you entered upon check-in will be deleted after checking out. We do not save payment card details!
Do we share your personal information?
We share your information with the purpose of analyzing and processing statistics and customer reviews. These keep your personal information solely on behalf of The Lamp, but this is in agreement based on our instructions and the GDPR law.
In case of suspicion and investigation of crimes, The Lamp may share your information to a police or other authority.
In case of selling The Lamp
If The Lamp is sold or handed over to other owners, your personal information may be transferred to them.
Information and contact
We are constantly updating our security practices. No personal data is saved if there is no purpose for this. We regularly update our customer cards to maintain a current registry. Your data will be deleted after 3 years (valid from your last booking).
Valid from 2018-05-25